Codan should be notified immediately when damage has occurred, or is suspected to have occurred. This applies to minor damage discovered during routine inspections as well as to critical situations demanding important and rapid decision-making. It is vital to ensure the best possible response to the issues that can and will arise in the aftermath.
"One call too many is much better than one call too few"
This adage is especially important for all cases where third party property damage is involved (collisions or quay damage for example), as the early collection of evidence and appointment of the right experts may result in huge savings for the assured and the insurer. It is also of vital importance in all cases where the vessel may require a tow, for example due to problems with the main engine at sea. Even if the Chief Engineer believes he will be able to rectify the problems within a reasonable timeframe, prevailing wind and currents can turn such situations into emergencies within a few hours and the price for fixing a tug can increase exponentially as a result. At worst, the response time of the nearest tug may mean that the vessel runs aground before the machinery is up and running.
In this section, Codan has provided some general advice and instruction for the most common types of damages that may occur to a ship. The advice is a guideline only and does not dictate what actions should be taken in the event of an accident. We encourage officers onboard to familiarize themselves with these guidelines, as it will be too late to do so once the accident or incident has occurred. Though it is impossible to anticipate all hazardous situations, good seamanship is imperative and the safety of life and the environment is of paramount importance. Important aspects of hull and machinery insurance include, but are not limited to, the following:
Notification and information
Immediate actions after an incident has occurred
The protection of legal rights, both in relation to those with a claim against the vessel for the damage it has caused, and in relation to those liable for the damage caused to the vessel